Return Policy

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Overview

This Return Policy outlines the terms and conditions for returning rented furniture and décor items to Syxtherocrex, operating in Denmark. As a furniture rental service, our return process differs from traditional retail purchases and is conducted in accordance with Danish consumer protection laws and rental service standards.

Rental Return Process

Pickup Schedule

All rented items must be returned on the date and time specified in your rental agreement. We will coordinate pickup directly with you to ensure a smooth return process.

Return Condition Requirements

Items must be returned in the same condition as when they were delivered, subject to normal wear and tear. Normal wear and tear includes:

• Minor scuffs or scratches consistent with normal use
• Expected wear from standard event usage
• Minor stains that can be removed through standard cleaning

Items Requiring Cleaning

Items should be returned reasonably clean. Excessive cleaning required beyond normal maintenance may result in additional cleaning fees. This includes:

• Stains that require special treatment
• Excessive dirt or debris
• Food or beverage spills that have not been addressed

Damage Assessment

Inspection Process

Upon pickup, our team will inspect all items for damage, loss, or excessive wear. The inspection will be conducted in your presence when possible, and any issues will be documented.

Damage Charges

If items are returned damaged beyond normal wear and tear, you will be charged for repairs or replacement. Charges are determined based on:

• The extent of the damage
• Repair costs or replacement value
• Depreciation of the item

Lost or Stolen Items

If any rented items are lost or stolen during the rental period, you will be charged the full replacement value of the item. We recommend keeping all items in a secure location.

Security Deposit Refund

If a security deposit was collected, it will be refunded after inspection, minus any charges for:

• Damage repairs
• Replacement of lost or stolen items
• Excessive cleaning fees
• Late return fees

Refunds will be processed within 5-7 business days after the final inspection is completed.

Late Returns

Extension Requests

If you need to extend your rental period, please contact us at least 24 hours before the scheduled pickup date. Extensions are subject to availability and additional rental fees.

Late Return Fees

Items returned after the scheduled pickup date without prior arrangement will incur late return fees:

• Same day late return: 25% of daily rental rate
• Next day return: 50% of daily rental rate
• Additional days: Full daily rental rate per day

Early Returns

If you wish to return items before the scheduled pickup date, please contact us to arrange an early pickup. Early returns do not qualify for refunds or credits for unused rental days.

Return Location

We provide pickup service at your event location throughout Denmark as specified in your rental agreement. Items should be prepared for pickup in an accessible location. If items need to be picked up from a different location within Denmark than originally agreed, additional fees may apply based on distance from our base in Kolding.

Preparation for Pickup

To ensure a smooth pickup process, please:

• Have all items in one accessible location
• Remove any personal items or decorations you added
• Ensure items are reasonably clean
• Be available or have an authorized representative present during pickup
• Have the original rental agreement available if requested

Disputes and Claims

Damage Disputes

If you disagree with our damage assessment, you may:

• Request a second inspection within 48 hours of the initial assessment
• Provide documentation or photos supporting your position
• Request a detailed breakdown of charges

Claim Process

All claims or disputes must be submitted in writing within 7 days of the return date. We will review your claim and respond within 10 business days.

Special Circumstances

Weather-Related Delays

In cases of severe weather or other force majeure events that prevent pickup, we will work with you to arrange an alternative pickup time. No additional fees will be charged for weather-related delays.

Event Cancellations

If your event is cancelled after items have been delivered, our standard cancellation policy applies. Items must still be returned, and charges will be assessed according to the cancellation terms in your rental agreement.

Refund Policy

Refunds are processed according to the following guidelines:

• Security deposit refunds: 5-7 business days after inspection
• Overpayment refunds: 5-7 business days after processing
• Refunds will be issued to the original payment method when possible

Contact for Returns

For questions about returns, to schedule pickup, or to report issues, please contact us:

Syxtherocrex
Bredevej 31, 6000 Kolding, Denmark
Phone: +4569307200
Email: info@syxtherocrex.world

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